Our strategic business planning services help clients elevate their strategic value with customers and transform from incremental to exponential growth trajectories.


Privacy Policy

Cookie and Privacy Policy

Policy Number: 02-01

Version: 1.1

Effective Date: April 7, 2020


Table of Contents

1. Introduction 1

2. Consent to and Acceptance of This Policy 1

3. Modification of This Policy 2

4. Information Collected 2

5. Sources and Uses of Collected Information 2

6. Opting Out of Cookie Use 4

7. Disclosure of Personal Information 4

8. Opting Out of the Sale of Personal Information 5

9. How Information is Protected: Practices and No Liability 5

10. Personal Information of Children 5

11. Response to “Do No Track” (DNT) Requests 5

12. Requesting, Amending, or Deleting Personal Information 5


1. Introduction

The Maker Group LLC (“we,” “us,” or “our”) has established the following Cookie and Privacy Policy (“Policy”) so that you can make an informed decision regarding your information. This Policy applies to information collected from users of this website (“Site”), our Client Portal (as defined by our Terms of Use), and our professional services.

The sections below explain how we collect, use, disclose, and protect your information as well as what rights you have with respect to this information. The terms ‘you’ and ‘your’ refer to any user or viewer of this Site or the user or purchaser of any of our services.


2. Consent to and Acceptance of this Policy

By submitting any information by email, through this Site or its associated Client Portal, or otherwise to The Maker Group LLC, or by your continued use of this Site, you expressly agree to this Policy, as well as to the collection, use, and disclosure of information as described by this Policy. If you do not or cannot agree to the terms and conditions of this Policy, you must immediately cease access and use of this Site, the Client Portal, and any of our services.


3. Modification of This Policy

We reserve the right to limit, modify, or otherwise add to, amend, eliminate or suspend this Policy, in whole or in part, at any time. The effective date is stated at the top of this page following the words “Effective Date.” Changes to this Policy will be posted on this Site and, unless otherwise noted, will take effect at the time of posting. You are encouraged to review this page to stay current on the terms of this Policy.


4. Information Collected

The Maker Group LLC collects two kinds of information from users of this Site, the Client Portal, or our services: Personal Information and Non-Personal Information. Personal Information is any information that identifies a unique natural person. Non-Personal Information is any information that is not Personal Information.

We do not collect any Personal Information about you unless you provide it to us. Accordingly, you may access and navigate this Site without disclosing or transmitting any Personal Information. If you do not want to disclose any Personal Information to us, you should choose not to submit it.


5. Sources and Uses of Collected Information

The information we collect comes from three sources: (1) Site, Client Portal, and service users who voluntarily provide information, (2) web server logs, and (3) cookies. Web server logs are maintained in the process of hosting this Site by the hosting company, and cookies are small text files stored locally by a user’s browser, if that user’s browser has the option enabled.

Web server logs and cookies (if your web browser accepts them) collect information automatically from Site users. However, this information is only Non-Personal information relating to Site visitation, which is collected primarily so that we or our service providers may analyze this anonymous data in order to improve user experiences and our Site and services, but we may also use such information for other lawful purposes, including advertising or marketing our services. We may also use aggregated or anonymized Personal Information for any lawful purpose, including without limitation improving, advertising, or marketing our services.

    1. User-Submitted Information


The submission of any Personal Information to us is completely voluntary, as is any use of our Client Portal or services.



In order to make use of our Client Portal and many of our services, you will be required to create a Client Account (as defined by our Terms of Use), which requires you to provide your name and email address and to create a password. Client Portal and service users will also be able to fill out a profile, complete questionnaires and surveys, and share other business information and objectives with us within their personal Client Account.





This information is requested and collected when and only when practically required by the provision of our services to you, and no Site user is required to use or purchase any service from us. However, the quality of our consultation and other services will depend upon the completeness, accuracy, quality, and reliability of the information you choose to share with or disclose to us.


If you choose to communicate with us through email or our contact form, by phone, in writing, or otherwise, we may collect the information you’ve provided in these communications, including any Personal Information you may have provided. Use of our Site’s contact form as a means of communication with us requires you to provide your name, email address, and phone number. Any information transmitted or provided by or through any communication with us will be used primarily so that we can respond to your communication or inquiry, if any, and provide our services, support, or make follow-up communications as may be required or appropriate.


If you provide or submit your phone number to us, you expressly consent to allow phone calls from us or any of our members, employees, representatives, agents, or affiliates, even if your number is registered through a state or federal “Do Not Call” list. This permission applies equally to a landline, cellular, or internet-based telephone number.


In order to purchase any service from us, you will be redirected to a third-party payment processor in order to complete your transaction. Completing this purchase will require that you provide your name, address, and credit card information to this payment processor. However, this information will not be transmitted to, maintained by, or in any way used by The Maker Group LLC.


You alone are responsible for the accuracy, completeness, quality, reliability, legality, confidentiality, and security of the information you choose provide to us or any of our third-party service providers, whether submitted through our Site, Client Portal, or otherwise.

Any information you submit through this Site, the Client Portal, or otherwise to us is transmitted at your own risk and you expressly agree that we will not be liable or responsible in any way for any consequences resulting from your submission of any information to us or our third-party service providers.

    1. Web Server Logs


In order to host and maintain our Site and Client Portal, we or our third-party service provider may maintain web logs that collect information standard to such log entries, including: Internet Protocol (IP) addresses, timestamps, browser information, pages accessed, and the website from which you arrived at our Site. Any such information is anonymous and Non-Personal Information.



Web server logs are used to detect and diagnose problems with our web server(s), to protect our Site, Client Portal, and their content from inappropriate use or attack, to administer and maintain our Site and Client Portal, and to otherwise provide and improve our Site and services.


    1. Cookies


Our Site, Client Portal, and associated applications, if any, use cookies to retain user information in order to provide consistent user experiences and to monitor the accessibility, performance, and stability of our Site and Client Portal so that improvements may be made. Cookies are small text files stored on a user’s computer in order to retain that user’s setting and distinguish that computer from others. Cookies do not contain Personal Information.



6. Opting Out of Cookie Use

It is your choice whether to accept cookies from this Site or any other. Your browser creates and retains cookies depending on its settings. Most modern browsers are, by default, set to accept cookies.

You can disable the use of cookies, or delete existing cookies, by changing the appropriate setting in your browser. However, by disabling cookies, you should be aware that features of this and many other websites may not function properly or as intended without the information contained in those cookies.


If you are unsure how to disable or delete cookies stored by your browsers, go to the “Help” tab or page of your browser to find the relevant instructions. If questions or difficulties remain, you are encouraged to perform a web search for information about disabling or deleting cookies for your specific web browser.


7. Disclosure of Personal Information

We will never sell your information in a way that personally identifies you, and we do not disclose such information to third parties for their own independent marketing or business purposes. However, we may disclose Personal Information to third parties in any of the following circumstances:

    1. With Your Consent or At Your Direction: We may disclose your Personal Information to third parties when you consent to or request the disclosure;
    2. When Legally Required: We may disclose your Personal Information in order to comply with applicable laws or to respond to a valid legal process or order, including from law enforcement or other governmental agencies;
    3. In Order to Protect our Site or Others: We may disclose your Personal Information to third parties when necessary or appropriate: for the protection our clients (e.g. to prevent spamming or attempts to defraud users of this Site); to operate and maintain the security of this Site (e.g. to prevent or stop an attack on our systems or networks); or to protect the rights or property of The Maker Group LLC, including enforcing any terms or agreements governing the use of this Site;
    4. For the Facilitation of Services from Third-Party Providers: We may use third parties for certain services, including but not limited to sending emails, analyzing usage of this Site, providing marketing services, and processing credit card payments. Generally, only Non-Personal Information is shared with these third-party providers. But when necessary for the purpose of enabling them to perform services on our behalf, your Personal Information may sometimes be disclosed to these service providers. For example, we currently use Chase for our credit card processing and you will be asked to provide certain Personal Information to this payment processor in order to complete purchases of our services by credit card. However, the information provided to Chase for credit card processing is not transmitted, maintained, or otherwise disclosed or used by The Maker Group LLC.



8. Opting Out of the Sale of Personal Information


As noted in the previous Section, we will never sell any information that personally identifies any of our clients. Moreover, we do not sell any Personal Information, even Personal Information that has been anonymized or aggregated.

However, if you are concerned about a possible future sale of any of your information, even anonymous or aggregated information, you may opt out of any such sales at any time. To do so, simply contact us by email at: info@themakergroup.com and include the subject line “Opting Out of the Sale of My Information.” Your email should include an unequivocal statement that you wish to opt out of the sale of any of your information and clearly indicate your identity in a way that permits our verification. 



9. How Information is Protected: Practices and No Liability


We use physical, electronic, and procedural safeguards to help protect your information. For example, we use Secure HTTP, SSL technology, and other encryption and security measures to help safeguard your information from accidental loss and from unauthorized access, use, or disclosure. However, no security measure is fail proof. As a result, we cannot guarantee that unauthorized persons will not intercept information when transmitted electronically, nor that it will not be lost or corrupted when it is sent or stored electronically.

No credit card or payment account numbers are stored on our systems or devices. All electronic payments are processed by Chase, a Cardholder Information Security Program (CISP) compliant credit card processor.



10. Personal Information of Children


We consider anyone under the age of 13 (or such older age as may be specified by applicable data protection laws) to be a child. We do not intentionally or knowingly collect, or try to collect, Personal Information from, about, or of children. Where Personal Information from a child is or has been collected, we will use reasonable efforts to verify that consent has been given by that child’s parent or guardian.   



11. Response to “Do Not Track” (DNT) Requests


At this time, our web server and services are not able to respond to ‘Do Not Track’ (DNT) requests or signals. If this is important to you, feel free to contact us at info@themakergroup.com to express your opinion.


12. Requesting, Amending, or Deleting Personal Information

You may contact us at any time to:

  • Request a copy of any Personal Information collected on or from you, if any;
  • Request a change or correction to any Personal Information maintained about you, if any;
  • Request the removal or deletion of any Personal Information maintained about you, if any; or
  • Request the termination or cessation of future communications from us.